Order & Payment
Where is my order?
If your order has been shipped, your tracking number has been emailed to you. Please track your package with your tracking code.
Standard delivery: Delivery in 3-5 days.
Express delivery: Delivery in 1-3 days.
Can I cancel my order?
If you have been notified of the shipping tracking number, you can no longer cancel your order. If your order has not yet been collected by the courier, you can cancel your order. Contact us for this.
Can I add an item to my order?
Once the order has been placed, we are unable to add new items to your order. Please place a new order for new products.
Can I make changes to my order?
If your order is not yet packed, you can make changes. Contact us for this.
Can I change the address on my order?
If your order has not yet been collected by the courier, you can make changes to the address. Contact us for this.
If I place an order on a Bank Holiday when will it be processed?
On the next working day
What payment methods do you accept?
We accept all major debit and credit cards including Visa, Mastercard, American Express, Diners Club and Discover. Plus, you can pay via Paypal, Shop Pay, Google Pay and Apple Pay. We also offer instalment services such as Clearpay and Klarna.
How do I get an invoice?
You will receive a confirmation email displaying the details and price of your order as standard. If you need a VAT invoice, please contact us, remembering to provide your order number, full business name/address and your VAT number. We will provide the VAT invoice for you.
How do I know that you've received my order?
You will receive a confirmation email. Or you can check the "orders" tab by logging into your account on our site.
I did not receive any confirmation email. Did my order go through?
Check out your spam folder or you can check the order tab by logging into your account on our site. Alternatively, contact us.
Do you sell gift cards?
How do gift cards work?
Gift cards can be printed or can be directly emailed to the recipient just after your purchase! Gift cards are also delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees or delivery costs! The recipient can apply more than one gift card to one purchase. Gift cards never expire!
When will I receive my order?
Don't forget, these times include the time it takes us to make your cool t-shirts
Standard delivery: Delivery in 3-5 days.
Express delivery: Delivery in 1-3 days.
Can I track my delivery?
Yes. We always us a recorded delivery service. Your tracking number will be emailed to you when your order is shipped.
I have not received my order, what do I do?
First, track your package with your tracking number. If necessary, contact the courier company. If you can't fix the problem, contact us and we'll fix it for you.
Do you cover custom fees?
Our "The price you see is the price you pay" campaing is valid for the UK, US, Australia and all EU countries. You will not incur any extra fees. Jack Martin will pay for the VAT, duties and taxes through our carrier.
Return & Exchange
How long do I have to return/exchange an item?
14 days from the day you receive it.
How can I request a return?
Please start the process by requesting a return from the "CHAT" section at the bottom left of our website. Then, you'll be contacted for the next steps.
I'm outside of the return period. Can I still return?
Where can I download the free returns label?
First, start the process by requesting a return from the "CHAT" section at the bottom right of our website. Then, you'll be contacted for the next steps and you'll be emailed a prepaid label if you're eligible.
Is return shipping free?
Returns are FREE, if you request a return within 3 days from the day you receive it. After 3 days, you can return your products by paying the return shipping until the 14th day. We do not offer free shipping on international orders (outside the UK)
Is international return shipping free?
No, for now. We do not offer free shipping on international returns. BUT We're working hard to offer free returns for orders placed from the US and European Union countries soon.
How long does a return take?
We will issue your refund within 3 days from the day we receive the return package. It should appear on your statement in 3-7 working days depending on your bank.
Can I send my item back for an exchange?
Yes, you can. Just request a return from the "CHAT" section at the bottom left of our website. Then, you'll be contacted for the next steps.
Product & Sizing
What is the fit of your clothing?
They are usually all medium fit. If you have no idea about medium fit, you can assume that it is semi-slim fit. Not as snug as slim fit and not as baggy as regular fit. Our medium (semi-slim) fit shirts are slightly fitted through waist and the length is mid-line too. For more oversize looking, you can go one size up.
What are your garments made of?
100% organic cotton or (80% organic cotton and 20% recycled polyester for hoodies). No nasties here! Everything is organic from. fabric to the inks that we print.
1. Turn your clothes inside out.
2. Machine washing is totally fine, but make sure it’s a cold wash and a gentle cycle.
3. You can throw them in the dryer but not suggested. It’s much better to air dry.
4. There’ll be some minor shrinkage like 5% after washing, which is standard cotton 101.
How do I find my size?
Ordering your usual size usually works well but check out the size chart next to the size options on every product page to find your perfect fit. Just follow the guide! Still unsure? Don't hesitate to reach out for help. We're here to make sure you get the size that's just right for you!
Where are your clothes manufactured?
All our items are printed, packed, and shipped straight from London, United Kingdom. We're committed to ethical sourcing, so all our garments come from the UK. While manufacturing clothes in the UK isn't feasible, the British company supplying our blanks operates factories in Bangladesh and China. Rest assured, these factories are regularly audited to uphold ethical standards, including fair work conditions, proper wages, no child labor, workers' benefits, and environmental protections. We're dedicated to ensuring a responsible and ethical supply chain.
Do you customise your clothes such as changing the shirt colour?
Absolutely, if you've got a special request for your order, just send us an email and we'll tailor it to your preferences. But keep it reasonable, alright? We might be creative, but that doesn't mean we can match every wild idea.
About Us & the Environment
What is Artokingo?
Right here in the heart of London, we're whipping up some of the coolest, funniest t-shirts you'll ever wear. But guess what? They're not just cool; they're kind to Mother Earth too! We're all about keeping things organic and sustainable, from the soft tees we print on to the water-based inks that bring our wild illustrations to life.
So, What's the Big Deal?
- Good for the Planet: Our tees are like a hug for the earth. They're all organic and made with love and care, so you and the planet can breathe easy.
- Safe for You: No nasties here! We use inks that are safe for everyone, so you can rock our designs without a worry.
- Mad Cool Designs: Whether you're into laughs, art, or making a statement, our shirts are the perfect canvas for your personality.
Our Mantra: "Artistic + Organic = ICONIC T-Shirts"
We're not just making shirts; we're starting conversations and spreading good vibes. Every tee is a piece of art and a nod to nature, crafted to be as unique as you are.
What is your address / Where are you based?
Unit 8, Wow Acton, Wendover Court Basement, 20 Western Ave, London W3 0TG.
Sorry, we do not accept walk-ins. Please book for in-person collections.
Is Artokingo a UK / British brand?
Absolutely! We're a 100% UK-based company. Since launching in 2014, we've invested every pound into realising our dream of becoming the world's most original t-shirt brand. Your support means the world to us!
Is Artokingo ethical?
All our garments are ethically sourced from a UK company who has factories in China and Bangladesh, with every factory undergoing routine audits to ensure they meet strict ethical standards. This includes fair work conditions, appropriate wages, no child labor, workers' benefits, and environmental protections.
We print everything on demand in our London studio in order to avoid wasteful overproduction — no need for a massive warehouse! And, for the planet's sake, any returns or slightly imperfect items are donated to Satcol, the largest charity-owned textiles sorting provider in the UK. they separate the textiles into 3 graded types:
A For onward selling in charity shops.
B For selling to secondary markets.
C If the textile is unwearable, then it will go through a textiles sorting machine which separates out the different types of textiles.
In short, we're a super ethical brand, doing our bit to kick fast fashion to the curb, one print-on-demand graphic t-shirt at a time.
Do you offer wholesale?
Absolutely! We provide wholesale options for specialty retailers who adore our style and want to feature Artokingo in their stores. Dive into our extensive portfolio of artist works at wholesale prices. Interested? Apply through the "chat" section located at the bottom right of our website. We're excited to potentially partner with you!
How do you print your garments?
All Artokingo apparel is created using on-demand Direct to Garment (DTG) printing, significantly reducing waste that's often seen in the fashion industry due to overproduction. We use water-based pigment inks that are not only high quality but also OEKO-TEX certified and CPSIA compliant, meaning they meet rigorous safety and environmental standards.
If all that technical jargon sounds a bit much, just know that we're committed to making sure our tees are as planet-friendly as possible. Your comfort and conscience can both rest easy!