Great t-shirts, but possibly the worst customer service I have ever received. Because there wasn't any.
I ordered three t-shirts 11 days before I was due to go on holiday, which should have been plenty of lead time given that, under "UK Delivery" on their website, Artokingo say "Choose paid express delivery to get your shirt in 1-2 days, or go with the free standard option for delivery in 3-5 days. Don't forget, these times include the time it takes us to make your cool t-shirts!". Artokingo confirmed the order the same day.
After a week (5 working days) of silence I contacted them for an update by replying to the confirmation email. No response. Two days later I followed up, saying that if the t-shirts were not going to be delivered before [the date I was due to leave] then I would like to cancel the order. The website covers this exact situation, saying "If you have been notified of the shipping tracking number, you can no longer cancel your order. If your order has not yet been collected by the courier, you can cancel your order. Contact us for this." I had heard nothing since confirmation of my order, so assumed this would do the trick. Again, no response. I left for my holiday (which was brilliant, thank you for asking!) and when I got home found that the t-shirts had been delivered while I was away.
I emailed Artokingo to complain that I had been totally ignored throughout this process and … they didn't answer.
This is no way to treat your customers.
